HelloCars is located in Sydney near Parramatta, a short walk from Clyde train station. Once you have booked your car subscription, you will be provided with an appointment time that suits you to collect your car.

Some roads in Sydney require payment through electronic tolls. With HelloCars, there are two ways to pay for tolls while you are subscribed.

1. Pay through your subscription. If you are a visitor to Sydney or are an infrequent toll user, any toll usage will be charged automatically through your subscription, including a processing fee.
   

2. Otherwise, HelloCars recommend fitting your car with an electronic toll tag for the duration of your subscription.
   

Yes, you can. When you choose to subscribe to HelloCars, the best car rental subscription in Sydney, you are permitted to take your vehicle anywhere in New South Wales and the Australian Capital Territory. However, if you are travelling to Queensland or Victoria, you must request and receive written permission from HelloCars. 
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If you’re using your car subscription to drive short distances around Sydney city, we suggest opting for our Economy plan as it will be the most economical option for you. While you can still drive your car outside of the Sydney area, you are limited to 175 kilometres per week. 
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Browse our collection of cars today and if you take out a subscription, your vehicle will be available for collection in just one to four days. Apply now for free.

Yes. Although your HelloCars weekly car subscription in Sydney will cover the cost of registration, insurance, servicing, maintenance and roadside assistance, you will need to cover the cost of tolls and kilometres travelled in addition to the weekly limit of your plan.

We recommend setting up a toll account and installing an e-tag to pay any toll road fees incurred during your subscription. The relevant toll providers for NSW are E-Toll, E-Way and Linkt. If you do not fit an e-tag to the vehicle, your default option will be to pay toll charges through your HelloCars subscription account. HelloCars will charge you the toll fee, a number plate recognition fee and a $2.50 processing fee per toll charge incurred automatically as part of your weekly subscription payment.

Please get in touch with our customer service team if you’d like further assistance. Call 02 8278 9250 or fill out our contact form.

We understand that accidents happen. As soon as you notice any damage to the car, report it to our team for assessment. If you have been involved in an accident, help is never far away — with roadside assistance cover included in your weekly subscription plan. That’s what makes HelloCars the best car rental subscription in Sydney.

You will not be charged for any damage that falls within the HelloCars Fair Wear & Tear Policy covered in our car subscription costs. Although costs to repair damage above the HelloCars Fair Wear & Tear Policy will be subtracted from the security deposit before being refunded. Where the cost of repair exceeds the value of the security deposit, complete responsibility is with the driver. You will be required to cover the repair costs up to the damage excess amount.

No. Depending on your budget and subscription membership, we offer both new and second-hand cars. Whether you want to save money by driving a vehicle long-term or desire the flexibility to swap cars more often, there’s an affordable plan that will suit your budget and lifestyle.

We understand that the cost of car services in Australia can break the bank. If you’re unsure whether a HelloCars subscription is right for you, check out how much you could save by using our online car subscription calculator. Considering the price of a brand new car, the loan you would need and the interest rate you would be approved for, you’ll be pleasantly surprised with our affordable range of subscriptions.

Choosing a car subscription in Sydney through HelloCars is a convenient and flexible alternative to leasing — with no long term commitment, simply pay as you go, with all on-road costs included.

Apply now for free.

If you will only be using your car subscription to drive short distances around Sydney city, we would recommend choosing our Economy plan. While you will still be able to drive the car outside of the Sydney area, you are limited to 175km per week. Any additional usage will incur an extra fee.

We want you to own the drive, not the cost. At HelloCars, if you are over the age of 21, we are entirely responsible for the registration, insurance and maintenance of your car — including anything that may go wrong. Find out why we are a convenient and flexible alternative to car rentals by getting in touch with us today.

For further assistance, our customer service team is available seven days a week. Simply call us on 02 8278 9250 or visit our car leasing service in Clyde, NSW.

We ask that all collections and returns are made from our offices in Sydney near Parramatta only. Having our offices located outside Sydney airport is one of the many reasons we are able to keep our rates so low, as we don't pay expensive airport fees that would then need to be passed on to our customers.