HelloCars Subscription Membership Fair Wear & Tear Policy

  1. Introduction

    1. This policy outlines the acceptable level of wear and tear which a subscription vehicle can incur without financial penalty
    2. This policy is not intended to be exhaustive and will be implemented at the complete discretion of HelloCars
  2. Paint & Finish

    1. Scratches, Marks & Abrasions

      A scratch, mark or abrasion will fall within fair wear and tear if it:

      1. Does not exceed 25mm in length, and;
      2. Does not penetrate through to the base metal OR
      3. Is not visible from a normal standing position, such as under the front bumper or side sills
    2. Dents

      A dent will fall within fair wear and tear if it:

      1. Does not exceed 10mm in diameter (approximately the size of a 5 cent coin), and;
      2. The number of dents per panel does not exceed 2.
    3. Stone Chips

      A stone chip will fall within fair wear and tear if it:

      1. Does not exceed 5mm in diameter, and;
      2. The number of stone chips per panel does not exceed 5.
  3. Wheels

    1. Kerb Rash & Scuffs

      Kerb rash or scuffs on the edge of the wheel will fall within fair wear and tear if:

      1. The total circumference of a wheel that has been scuffed does not exceed 30mm in length, and;
      2. No more than 2 wheels have been scuffed, and;
      3. The wheel finish is not black, charcoal or polished finish.

      Kerb rash or scuffs on the face of the wheel will fall within fair wear and tear if:

      1. The length or diameter of the scuff does not exceed 10mm, and;
      2. The wheel finish is not black, charcoal or a polished finish.
  4. Interior

    1. Stains & Blemishes

      Stains or blemishes will fall within fair wear and tear if it:

      1. Does not exceed 20mm in diameter, and;
      2. Was not caused by an animal or through prohibited use.
    2. Scuffs & Marks

      Scuffs and marks will fall within fair wear and tear if it:

      1. Does not exceed 20mm in diameter on any interior surface, or;
      2. Does not exceed 30mm in diameter on a door sill, or;
      3. Appears inside a stowage compartment such as a boot, glove box or cup holder.
    3. Odours

      Any offensive odour does not fall within fair wear and tear, including but not limited to:

      1. Food or beverage odours;
      2. Pet or animal odours;
      3. Smoking or e-cigarette odours;
      4. Strong cologne or perfume odours;
      5. Dampness or stale odours.
  5. Windscreen

    1. Windscreen Chips

      Windscreen chips will be omitted from the vehicle condition report if:

      1. It is smaller than 5mm in diameter, and;
      2. There are no more than 2 per windscreen.
    2. Windscreen Cracks

      Any windscreen crack does not fall within fair wear and tear.